Guidelines for Guests, Staff, and Partners

Introduction

Policy terms and conditions are essential for smooth operations at Lumpy’s Diner. They outline our

expectations, legal obligations, and the standards of service we strive to maintain, serving as a contract

between our diner and guests, employees, suppliers, and all other associates. These terms and

conditions apply to every aspect of Lumpy’s Diner, including customer service, staff conduct, food

handling, supplier relationships, reservations, and payment. They are binding for all patrons, team

members, vendors, and contractors.

General Terms

• Business Hours: Lumpy’s Diner is open daily from 7:00am-2:00pm, please refer to posted hours

for details. Any changes are announced on our social media and posted inside the restaurant.

• Reservations: Walk-in only. We offer call-ahead reservations for large parties of 10 or more and

special events. Seating is subject to availability and current health guidelines.

• Dress Code: Casual attire is encouraged, come as you are and enjoy our friendly atmosphere.

We reserve the right to refuse service for inappropriate attire.

• Accessibility: Our diner is ADA-compliant to accommodate guests with disabilities.

Health and Safety

• Food Safety: All food is prepared in accordance with California state and Contra Costa County

health regulations. We undergo regular health inspections to maintain our high standards.

• Allergen Information: Please inform staff of any allergies. We list common allergens on our

menu and take reasonable steps for your safety.

• COVID-19 Protocols: Lumpy’s Diner follows current county and state health guidelines regarding

masks, sanitation, and capacity.

• Emergency Procedures: Our staff is trained for emergencies; exits and instructions are clearly

marked.

• Pest Control: Routine pest control is conducted to maintain a clean and safe environment.

Payment Terms

• Payment Methods: We accept cash, major credit cards, and contactless payments. Personal

checks are not accepted.

• Billing Procedures: Bills are presented after your meal. We offer split checks for large groups.

• Service Charges and Gratuities: An automatic service charge may apply to parties of eight or

more. Tipping is appreciated.

Refund Policy: Refunds are considered for service issues or other legitimate concerns, subject to

management review. Disputed Charges: Please bring any billing concerns to management for

prompt resolution.

Conduct and Behavior

• Customer Conduct: We expect respectful conduct toward staff and fellow guests. Disruptive

behavior may result in removal.

• Staff Conduct: Our staff always upholds professional standards and hospitality.

• Alcohol Consumption: Alcohol is served in compliance with California law. Service may be

refused for intoxication or to minors.

• Smoking Policy: Smoking and vaping are prohibited inside.

• Outside Food and Beverage: Outside food and drinks are not allowed unless medically necessary

and approved in advance.

Intellectual Property

• Menu and Recipes: All items and recipes are the property of Lumpy’s Diner and cannot be

reproduced without permission.

• Branding and Trademarks: Our name, logo, and branding are protected and may not be used

without written consent.

• Photography and Recording: Food photos are welcome, please tag us on Facebook or Instagram!

Commercial photography requires approval.

Privacy Policy

• Data Collection: We collect only essential information for reservations, payments, and

marketing. Data is handled in compliance with California privacy laws.

• Use of Information: Personal data is used for our operations and communications, never shared

without consent except as required by law.

• Security Measures: We use secure systems to safeguard your data.

• Right to Review and Correct: You may request access to or correction of your information.

• Retention and Disposal: Data is retained as necessary for business and securely disposed of

thereafter.

Supplier and Vendor Agreements

• Procurement: Suppliers must meet our quality and ethical standards. Delivery timelines are

specified in vendor agreements.

• Payment Terms: Payment schedules are outlined in contracts. Disputes are resolved according

to agreement terms.

• Liability: Vendors are responsible for the safety and quality of their goods. We reserve the right

to reject substandard deliveries.

• Termination: Agreements may be ended for breach of contract or failure to meet standards.

Compliance and Legal Obligations

• Licensing and Permits: Lumpy’s Diner holds all the licenses and permits required for operation in

Antioch, CA and keeps them up to date.

• Employment Practices: We comply with all labor laws and strictly prohibit discrimination and

harassment.

• Tax Obligations: All required taxes are reported and paid promptly.

• Environmental Responsibility: We prioritize waste management, recycling, and sustainable

sourcing wherever possible.

Dispute Resolution

• Customer Complaints: Please direct any complaints to our management for investigation and

resolution.

• Internal Grievances: Staff concerns are handled confidentially through established channels.

• Mediation and Arbitration: Disputes with vendors may be referred to mediation or arbitration as

outlined in contracts.

Amendments and Updates

• Policy Changes: Lumpy’s Diner reserves the right to update these terms and conditions as

needed. Changes will be communicated via official channels.

• Effective Date: The most recent policy effective date is displayed for your reference.

March 1, 2019

Conclusion

These policy terms and conditions reflect the standards, values, and legal requirements upheld at

Lumpy’s Diner. We are committed to providing a safe, welcoming, and enjoyable experience for every

guest, and to treating our staff and partners with fairness and respect. Your cooperation and

understanding help ensure the continued success and reputation of our diner.